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Call us Anytime: +2547 27 730 233

Free delivery on all orders over Sh. 5,000

Customer Help

We're always here to help

Here are some answers to the most frequently asked questions

Orders and Shipping

You’ll get your order in no time. We dispatch same-day all orders made before 4 p.m. Later than that, Netx-day. 

Depending on your location, you may get your order in less than hour or the next day after you order. but not longer than that.

Go to your Account page, click here. You can create your account on that page. If you need any help, you may contact us via:0727 730 233
You can change your Shipping address by going to your account page; click here and click on Addresses.

Go to your Account page: click here Then go to Orders. You’ll be able to see your Order status here.

You can also contact us via: 0727 730 233 we’ll update you on the status of your Order.

We Ship to all Counties in Kenya. You may contact us to know how we will ship goods to your location. 0727 730 233

Yes. all orders you make before we dispatch your goods will come in one Package

What questions do you have about your order?

Returns and Exchanges

We are happy to refund any product* returned within 7 days of purchase (excluding delivery charges). To be eligible for a return, your item must be unused and in the same condition that you received it and in its original packaging.

Our deepest apologies for inconveniences caused. Kindly contact us via; 0727 730 233 

We will work out the Issue and Issue you with the product you ordered in no time.

We are very sorry to hear that. Our customer service is more than willing to assist you with a replacement, or a complete refund for the damaged item.

Call us via: 0727 730 233

Or e-mail: support@mobikenya.online we’ll be happy to hear from you.

You always have Our Attention. 

Call us via: 0727 730 233

Or e-mail: support@mobikenya.online we’ll be happy to hear from you.

Don’t worry About that, we’ll always contact you before shipping your goods. Better yet, you can contact us to change your shipping address:

Call us via: 0727 730 233

Or e-mail: support@mobikenya.online we’ll be happy to hear from you.

You can Cancel your Order anytime you wish, with or without reason. Go to: your account page: click here to cancel or change your order

Or contact us via:

Call us via: 0727 730 233

Or e-mail: support@mobikenya.online we’ll be happy to hear from you.

Yes. go to the product page that is sold out and sign up to the waiting list. You’ll be the first to know when it restocks .

Free Countrywide Shipping

On all orders above Sh. 5,000

Easy returns

Within 7 days of Purchase

Quality Guarantee

100% Original Products

100% Secure Checkout

M-Pesa / MasterCard / Visa

© MobiKenya 2020